Privacy Policy

At Piston, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide when interacting with our website, piston.ae, or using our services. By accessing our website or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information necessary to provide you with the best possible service. This may include:

• Personal Information: When you place an order or contact us, we collect details such as your name, email address, phone number, shipping address, and billing information.
• Account Information: If you create an account on our website, we store your login credentials, order history, and preferences.
• Payment Information: Payment details are collected through secure third-party payment processors. We do not store credit card details on our servers.
• Website Usage Data: We use cookies and similar technologies to gather information about your interactions with our website, such as your IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

The information we collect is used to enhance your experience and ensure smooth operations. Specifically, we use your data for:

• Order Fulfillment: To process payments, ship orders, and provide updates on your purchase status.
• Customer Support: To respond to inquiries, resolve issues, and provide assistance.
• Website Improvement: To analyze website performance, identify trends, and optimize user experience.
• Marketing: With your consent, we may use your email address to send promotional offers, newsletters, and updates about our products. You can opt-out of marketing communications at any time.
• Security and Fraud Prevention: To safeguard your information and prevent unauthorized access or fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to facilitate our operations, such as:

• Shipping Partners: To deliver your orders to your specified address.
• Payment Processors: To securely handle your payment information.
• Analytics Tools: To analyze website usage and improve our services.

These third-party partners are required to handle your information securely and use it solely for the purposes specified by us.

4. Protecting Your Information

We take data security seriously and implement robust measures to safeguard your information. This includes encryption of sensitive data, secure servers, and regular security audits. While we strive to protect your data, please note that no online system can be completely secure. We encourage you to use strong passwords and maintain the confidentiality of your account credentials.

5. Your Rights

As a user, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Update Your Information: Correct any inaccuracies in your personal details.
• Delete Your Data: Request that we delete your personal information, subject to legal and operational constraints.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise these rights, please contact us at hello@pistonwallets.com.

6. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies help us remember your preferences, track your shopping cart, and analyze website traffic. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our site.

7. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Policy

Piston reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: hello@pistonwallets.com

Your trust is important to us, and we are committed to maintaining the privacy and security of your information. Thank you for choosing Piston!